Return and Exchange Policy for Orders from the United States and Canada

Dear Valued Customer,

Thank you for choosing CloudWheel as your preferred provider of wheel. We are dedicated to ensuring your satisfaction with our products. If, for any reason, you wish to initiate a return or exchange, please carefully read and follow the guidelines outlined below.

Eligibility Criteria for Returns and Exchanges:

1. The item(s) being returned or exchanged must be in unused condition.
2. All original accessories, wheels, and packaging must be included, as these components are crucial for maintaining the resale value of the returned or exchanged product.

Return and Exchange Process:

1. If your item(s) meet the above eligibility criteria, please contact us at with the following information:
·  Order number
·  Detailed description of the item(s) you wish to return or exchange
·  Reason for return or exchange
2. Once we confirm that your request meets the eligibility criteria, our customer service team will communicate with you to facilitate the next steps for returning the package to our overseas warehouse in the United States.

We are committed to providing a smooth and efficient return and exchange process. However, please note that all return shipping costs will be the responsibility of the customer unless otherwise stated.

Should you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at Our dedicated team will be more than happy to assist you throughout the process.

Thank you for choosing iCloudWheel. We appreciate your trust and look forward to serving you again in the future.

Best regards,

CloudWheel Customer Service

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