SHIPPING INFORMATION
General Shipping Details
If I order today, how long will it take for my products to ship?
Once your order is received and payment confirmed, your order will be shipped via the method chosen during checkout. Most in stock orders ship within 2 business days however, processing time may increase during heavy traffic times such as holidays.
It can be delivered in 8-17 days under normal circumstances, depending on the fast delivery to various countries.
Once your package has shipped from iwonderpower, you will receive an email notifying you with the tracking information and carrier. During shipment, there are a variety of potential issues that may occur or changes you may wish to make.
Shipping Changes
The most common changes made during shipment are:
Hold at location for pickup
Address changes/corrections
Vacation holds
You are welcome to contact the carrier to make any changes to the package shipment. If you would like, we are happy to help. Please submit a request to service@icloudwheel.com
Shipping Issues
The most common shipping issues that can occur are:
- Lost in transit
- Misdelivery
- Failed delivery attempt
- About the customs and tax
Lost in transit
If your package has not moved in transit for 3 days, please contact service@icloudwheel.com, and we will file a trace investigation with the carrier.
Misdelivery
If your package states delivered but cannot be found, please follow these steps:
Check around the residence.
Check with neighbors or building management.
If not found, please email iwonderpower at service@icloudwheel.com regarding your misdelivery, and we will open a trace investigation with the carrier.
Failed Delivery Attempt
For packages requiring a direct signature (boards, battery packs, and backpacks), you, or someone you trust will need to be present to receive the delivery. If you are not present to receive your package, you will have three potential options:
Option 1: Do nothing. The carrier will attempt delivery the next day.
Option 2: Contact the carrier immediately. The carrier will leave a door tag that will have contact details. Please contact the carrier to locate where the package is being held. You will be able to pick up the package from the carrier before the next delivery attempt. You will need a government issued ID and tracking information to pick up the parcel.
Option 3: Contact the carrier to request an address change to a better delivery location or hold at location for pickup to retrieve the package at your convenience.
Accessory Orders Please Note: For all accessory orders that do not require a direct signature, items are typically delivered at the front door or in the mailbox. If the carrier is unable to deliver the package during the delivery attempt the above options for failed and misdelivery will apply.
About the customs and tax
As it is an international express delivery, the package may be taxed by the customs when it arrives in your country. Please handle it according to your local policies and laws timely. IWonder is only responsible for transportation, not for customs clearance, tax, and other expenses.
Please submit a request to service@icloudwheel.com to help in the process.
Standard Delivery Times
Delivery times can vary based on address.